What does good look like?

This is a question that everyone involved in continuous improvement should ask themselves and their teams. Not being able to describe what good looks like can result in unclear expectations about performance targets, variable performance across organizations – and it can affect a customer’s perception of quality. So how do we establish a common understanding…

Feed your brain: Lean for Lunch

The new menu is up and we have lots of great information to share! Our Lean for Lunch series offers bite-sized pieces of Lean to build employee awareness and appetite to learn more. If you are not a King County employee and would like to attend a session please contact Terra Milles (terra.milles@kingcounty.gov)

Restoring Stores

Contributed by Matt Manguso and Kathy Hashagen Note: Solid Waste Division (SWD) Operations manages recycling and garbage services at eight locations, transports materials, landfills waste, and manages closed landfills. SWD ‘Stores’ provides the repair parts, materials, services, and supplies to support those operations. The concrete floor in Stores had seen better days.  When it was…

Help us create a Lean Government

Executive Dow Constantine set a goal for King County to be the best run government. To get there we are embracing continuous improvement, instituting best management practices, empowering employees to innovate, and striving for second-to-none customer service. Sound exciting? Well we are hiring for 2 positions! This is a great opportunity to join our effort…

Influential Individuals: Developing Lean leaders to transform our organization

Lean leaders aren’t always in a position of authority – but they are in a position to influence (as we all are to one degree or another). Regardless of their formal role, Lean leaders are trained to nurture continuous improvement through facilitation and coaching, which can positively impact and promote culture change. Employees trained in…

Lean term or Pokémon?

We get it – learning Lean, and continually examining the way we think about things, can be a challenge. Not only does Lean teach us a different way of thinking and doing things, it also uses Japanese terms to describe various techniques – and so requires a different way of talking too. If you have…

Environmental Sampling and Reporting goes Lean

Completing environmental reporting for the Cedar Hills Regional Landfill is a complex process. With complicated record keeping, a long distance from sampling location to laboratory, and equipment and software challenges, the group responsible for environmental sampling and reporting knew there had to be a better way. The first improvement they made involved transportation. On a normal day, the group would…

What’s your soundtrack of change?

Music is powerful. It can add energy to a run, get us through a long road-trip, aid us during a breakup, and in a business setting – kickoff a meeting or event with something fun an unexpected. When done with a light touch, music can add a memorable track to the employee experience. In Lean, or…