Lean Leads to Engagement and Better Working Relationships

Over at the Conflict Clinic blog, King County’s Doug Nathan has a pitch-perfect post about how Lean (and good Lean leadership) can bolster working relationships and create engaged workplaces with “productive conflict and decision-making at the line level.”

As Nathan writes, employees in a Lean environment are engaged, even passionate, because they “think through work flow, discuss problems, and make decisions together.” In short, their thoughts and opinions are valued—the organization and leadership treats them as the experts at what they do.

Better value for customers, waste reduction, and less frustration in the workplace all stem from that engagement and the culture of respect that fosters it.

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