On Friday, Deputy King County Executive Fred Jarrett briefed Snohomish County leaders on our successful (and ongoing!) efforts to improve customer service and find greater efficiency in county government. Snohomish County Executive Dave Somers invited Fred to speak with his staff to share the King County story and Lean lessons learned, as Snohomish County moves forward with their STEP Initiative (Service, Technology, Excellence Program).
“We appreciate the opportunity to learn from King County’s experience. Fred has been fighting hard to bring better customer service and effective technology to the residents of King County, and we look forward to implementing best practices from their experience,” said Executive Dave Somers.
“King County strives to engage employees and bring continuous improvement to county government. We hope our experience will be useful for Executive Somers and his leadership team as they implement the STEP Initiative,” said Fred. “The partnership between King and Snohomish counties is important as we work to tackle critical regional issues and push for ever greater value for our taxpayers.”