What’s your soundtrack of change?

Music is powerful. It can add energy to a run, get us through a long road-trip, aid us during a breakup, and in a business setting – kickoff a meeting or event with something fun an unexpected. When done with a light touch, music can add a memorable track to the employee experience. In Lean, or…

Kaizen Saves Kaas Tailored

“If you are not curious, move to the back so the curious people can get their questions answered,” says a guy in jeans and a button up shirt, as we settle in for early morning introductions. Last Thursday, about 50 King County employees gathered in the beautiful Kaas Tailored showroom in Mukilteo, to participate in…

Lean Changes Everything

This Harvard Business Review article about “lean start-up” companies could just as easily have been written about Lean in general compared with traditional ways of doing business, whether in government, the private sector, or the philanthropic/non-profit world. Lean thinking in a nutshell: “experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional…

Touring and Learning from Alaska Airlines

In October, a group of King County Metro Transit supervisors took a learning tour of Alaska Airlines Lean improvements at Sea-Tac Airport. The tour was an excellent opportunity to see how small, targeted improvements can provide major benefit to customers. For example, the arrival process was one of the first areas Alaska targeted when it first embraced…

Three Interesting Lean Videos from Toyota

Toyota has produced three videos that showcase both the human and technical sides of Lean. Fair warning, these are Toyota promotional videos. But they nonetheless highlight how the people who do the work can lead improvement and how big human impacts can result from small improvements. One of the videos provides a richer story on this news item about reduced wait times for…